UMKC - The Bloch School

Craig Clapper

Founding Partner & Chief Knowledge Officer Healthcare Performance Improvement

Craig Clapper is a founding partner and the Chief Knowledge Officer of Healthcare Performance Improvement (HPI). HPI is a consulting firm that specializes in improving human performance in complex systems using evidence-based methods from high reliability organizations. Craig has 25 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, reliability improvement, and safety culture improvements. He has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, and Sentara Healthcare. He is now the lead consultant on several safety culture transformation engagements for healthcare systems. Prior to being Chief Knowledge Officer, Craig was the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education Certifications
Bachelor of Science in Nuclear Engineering, Iowa State University
Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

Publications:
Daily Check-In for Safety: From Best Practice to Common Practice, Patient Safety & Quality Healthcare, September/October 2011.
Common Cause Analysis, Patient Safety & Quality Healthcare, May/June 2010.
Maximize Patient Safety with Advanced Root Cause Analysis, (ISBN 1578393485) HCPro, 2003.
Managing Safety in a De-Regulated Environment, a Performance Improvement International (PII) Technical Paper 94-582, 1994.

Selected Past Speaking Engagements of Note:
Spectrum Health High Reliability Conference
“Engaging Physicians in Collegial Interactive Teams” November 2011

Spectrum Health High Reliability Conference
“Using Human Factors in Cause Solving” November 2011

McKesson Physician Leadership Congress/Nurse Leadership Congress
“Achieving High Reliability Through Thinking in Teams” February 2011

American College of Physician Executives (ACPE)
“Reliability 2.0” 2010 and 2011

CALNOC Annual Conference Keynote
“Making Reliability a Reality” June 2010

Spectrum Health Annual Patient Safety Conference
“Safety is Good Operations” May 2010

New York Presbyterian Quality Symposium
“Preventing Physician (Decision-making) Bias” October 2009

National Association for Healthcare Quality (NAHQ)
“People Bundles: Quality’s Interest in Patient Safety Culture” September 2009

Methodist Health System (Houston) Quality Conference
“Preventing Human Error in Complex Systems” April 2009
 

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